by Mike Wilson What’s great about ServiceNow is that it can do so much for an organization in so many areas. But the more you rely on ServiceNow, the more [...]
Vulnerability Management – What Are Vulnerability Group Rules, How Do They Work, and Why Are They so Important?
Vulnerability Management When it comes to Vulnerability Management, Vulnerability Group Rules can be powerful when configured correctly. However, they may not work the way that you'd [...]
by Charlie Sackman, Service Catalyst ServiceNow’s recently released Vulnerability Management application can be a massively powerful tool for organizations to evaluate and remediate vulnerabilities on the configuration items(CIs) [...]
- by Bill Cunningham and Rodney Holiman In a few previous posts we have discussed designing and implementing a Major Incident Management (MI) process and made some comments [...]
In our last post we began discussing Major Incident Management and offered some thoughts around the authority to declare a Major Incident (MI) and guidelines for when such [...]
I wanted to add some thoughts to our last (rather long) post on defining a Root Cause Analysis (RCA) sub-process as part of a Problem Management discipline. Specifically, [...]