Services 2018-06-19T11:50:19+00:00

Our Services

What Can Service Catalyst do for you?

Process Consulting

Make your business more efficient

Process Consulting

Our team has expertise deep and wide into market-leading Service Management frameworks such as ITIL, VeriSM, and ISO2000. We provide world class ITSM Process Consulting, both in and out of the ServiceNow platform. Our proven approach will integrate your organization, processes and supporting technologies to streamline work, eliminate waste, and improve the quality and responsiveness of your service delivery and support. Our deep background and experience with industry standards provide the framework to work with your team to develop the people, process, and tools to meet your specific needs and exceed your customer’s expectations.

Technology Implementation

Expertise in how technology works best

Technology Implementation

The Service Catalyst team is backed by years of technical and process management experience, both in and outside of the ServiceNow platform. With this unique confluence of process expertise and technical wizardry, our team is able to help you with any and all ServiceNow undertakings, whether that be a fresh install or even a re-implementation. Using our development practices, testing methodology, and training philosophy, we can provide a smooth and impactful ServiceNow implementation.

Custom Solutions

Technology that will solve your business needs

Custom Solutions

Although the potential of the ServiceNow platform is quite immense out-of-the-box, an implementation should be tailored to match organizational processes and framework. We pride ourselves in our ability to not only expand the capabilities of the ServiceNow platform but to also develop custom solutions specific to the needs of our clients. As a result, Service Catalyst has a host of custom, configurable solutions available to our clients.

Sustaining Engineering

Keep your operation running smoothly

Sustaining Engineering

If your ServiceNow environment is already operational and you need some expert assistance manning the ship, we can sail you through it with our sustaining engineering. Sustaining engineering ensures that everything in your instance is running smoothly, and if a defect does arise, we will fix it. Not only does sustaining engineering give you peace of mind, but it lets you stay on top of any enhancements you would like in the future for smooth sailing.

Training

Get certified now!

Training

Service Catalyst has certified experts available to our clients throughout the life-cycle of an engagement and beyond. In addition to the variety of technical certifications we maintain through ServiceNow, we are also an ITIL-accredited training provider. We understand the importance of a smooth transfer of knowledge and will develop and deliver process and system training to ensure that every implementation is successful.