It has become fashionable to differentiate between Leadership and Management. Properly understood and applied this is a useful distinction. Carly Fiorina has a very succinct statement on this topic. [...]
Often unnoticed by casual fans and underappreciated by the more experienced, footwork is a fundamental skill that separates the good from the very good. Footwork is a Critical Success [...]
I can relate to Valerie’s comments in her recent post in this space concerning the efforts of many managers to find a simple path to ‘implementing ITIL.’ When discussing [...]
Both ITIL and Six Sigma are excellent mechanisms to build an effective, productive, service-oriented IT organization. The trick is to understand the role that each plays and assure that your implementation approach is designed to produce the maximum benefit.