I recently had a project whose major requirement was the ability to unload data from an instance to a file that could be reloaded into another instance. Seemed simple [...]
One very useful feature in ServiceNow is the "Force to Update Set" UI Action (found here). The only downside to this is that it only adds one record at [...]
Eric S. Raymond defines “Defect Attractors” as "a feature which, while possibly not bad in itself, spawns defects in the design or code near it" (full post here: http://esr.ibiblio.org/?p=8042. [...]
by Mike Wilson What’s great about ServiceNow is that it can do so much for an organization in so many areas. But the more you rely on ServiceNow, the more [...]
Service Catalyst dives in to our custom Requirements Application and how we've seamlessly linked it together with ServiceNow's Automated Testing capabilities. Learn how your organization can benefit from a [...]
Two releases in, Automated Testing within ServiceNow is still largely in an immature state. Consider however, the tall task that is replacing the time-tested approach of actual user testing [...]
Vulnerability Management – What Are Vulnerability Group Rules, How Do They Work, and Why Are They so Important?
Vulnerability Management When it comes to Vulnerability Management, Vulnerability Group Rules can be powerful when configured correctly. However, they may not work the way that you'd [...]