Episode 29: Service Side Up

The Service Catalyst team invites you to Save the Data!  We’ll discuss how implementing a Service Data Management strategy -- continuously improved over time --  is the basis for [...]

Episode 28: Intake

The Service Catalyst team discusses the advantages of Intake Management, which allows incoming work to be identified and directed to the appropriate process such as Incident or Request Management. This [...]

Episode 27: Who We Are and What We Do

The CPP team discusses their progress over the past year and shares insights behind the motivation to provide ServiceNow implementation & development. This decision augments their already dynamic Service [...]

Episode 26: Build It and They Will Come?

It’s hard enough building an Enterprise Architecture (EA) framework and team for your business let alone trying to gather the necessary critical mass within an organization for adoption. The [...]

Episode 25: ITSM Projects

If you've ever wondered what other Companies are doing to improve the value of IT to the business, look no further. Episode 25 takes you on a journey of [...]

Episode 24: Fluffernutter

In Episode 24, cut through the Cloud "Fluffernutter" with Jay and Val as they explore what companies should do when engaging providers. Whether you have or will be developing [...]

Episode 23: I Want IT Fixed Now, DamnIT!

Has your end-user community come to expect immediate fulfillment of all there requests and issues?  Do you often hear from them, "I want it fixed now, damnit!", but can't [...]

Episode 22: Agile is as Agile does…

In episode 22, Jay asks, "does Agile mean you don't have to plan"?  He and Val discuss Agile and how it relates to IT projects including ITSM projects.

Episode 21: Process before tool?

ITSM tool vendors claim "ITIL compliance", so should you just adopt their out of the box workflows, forms and fields? Is the age of tool customizations finally over? In [...]

Episode 20: IT Service Management Tools

SaaS or Traditional? Due to ITSM tool upgrade cycles by traditional vendors like HP and Remedy, many organizations are at a crossroad in determing a future platform in support [...]

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