Service Catalyst ITIL Experts Bill Cunningham & Valerie Arraj discuss the new ITIL V4 framework alongside host Jennifer Griffin. Learn what changes to expect with the latest version, why [...]
Service Catalyst dives in to our custom Requirements Application and how we've seamlessly linked it together with ServiceNow's Automated Testing capabilities. Learn how your organization can benefit from a [...]
Organizations that need to estimate the cost of services or goods to their clients need a good Quote Management capability. Although ServiceNow allows for chargeback, there is no built [...]
Migrating from ServiceNow's old style CMS to Service Portal? You'll definitely want to listen to this episode!! Jennifer Griffin, Ben Ramseyer and Jay Martin discuss Jennifer's Service Portal compatibility [...]
Service Catalyst shares our experiences with upgrading to Istanbul. We highlight many cool features that you will immediately want to take advantage of in your organization.
Some of the Women of Service Catalyst (and a couple of male back-up singers) provide a Baby Boomer and Millennial perspective on what it's been like to enter and continue [...]
Why on earth would you want to Tweet from ServiceNow (think Major Incidents, Outages, Alerts, the ability to communicate when your own network is unavailable)?? How might you integrate [...]
In this podcast we cover Application Lifecycle Management (ALM) from Ideation, Demand, capturing business and functional requirements through testing and beyond! PMs, BRMs, and App Dev teams.
The Service Catalyst team introduces Asset Management automation and discusses how best to get your assets out of spreadsheets and into a system to help better track and drive [...]