The ServiceNow Service Portal Compatibility Checker

Migrating from ServiceNow's old style CMS to Service Portal?  You'll definitely want to listen to this episode!! Jennifer Griffin, Ben Ramseyer and Jay Martin discuss Jennifer's Service Portal compatibility [...]

Episode 35: ServiceNow’s Istanbul Release

Service Catalyst shares our experiences with upgrading to Istanbul. We highlight many cool features that you will immediately want to take advantage of in your organization.

Episode 34: Women in Tech

Some of the Women of Service Catalyst (and a couple of male back-up singers) provide a Baby Boomer and Millennial perspective on what it's been like to enter and continue [...]

Episode 33: Twitter Integration and ServiceNow

Why on earth would you want to Tweet from ServiceNow (think Major Incidents, Outages, Alerts, the ability to communicate when your own network is unavailable)?? How might you integrate [...]

Episode 32: Application Lifecycle Management

In this podcast we cover Application Lifecycle Management (ALM) from Ideation, Demand, capturing business and functional requirements through testing and beyond! PMs, BRMs, and App Dev teams. [...]

Episode 31: Asset Management

The Service Catalyst team introduces Asset Management automation and discusses how best to get your assets out of spreadsheets and into a system to help better track and drive [...]

Episode 30: Business Relationship Management

BRM and PPMOs everywhere rejoice! The BRM role may seem daunting at times, but the Service Catalyst team explains how to turn the Business Relationship framework into something [...]

Episode 29: Service Side Up

The Service Catalyst team invites you to Save the Data!  We’ll discuss how implementing a Service Data Management strategy -- continuously improved over time --  is the basis [...]

Episode 28: Intake

The Service Catalyst team discusses the advantages of Intake Management, which allows incoming work to be identified and directed to the appropriate process, such as Incident or Request Management. [...]

Episode 27: Who We Are and What We Do

The CPP team discusses their progress over the past year and shares insights behind the motivation to provide ServiceNow implementation & development. This decision augments their already dynamic [...]

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