Solving Your Application Access Nightmare Too often I have run into organizations who do not have a clear picture of who has access to what. I hear things like [...]
At the recent ServiceNow Knowledge 17 conference there was flier in the complimentary marketing materials that attempted to use some reverse psychology to lend the vendor some street cred [...]
The Business Analyst Story In my opinion, corporate Twitter accounts fall into two categories: Large company’s corporate Twitter account that is run by a team of millennials tweeting marketing [...]
I’ve written several times about the service catalog. It’s one of those things that is as powerful as it is confusing. Developing a service catalog is an evolutionary project. [...]
What is a "Service Catalog"? Ask this question to 10 people and y0u may get 20 answers. And the answers vary from a documented resume-like list of IT capabilities to a list of requestable items that IT can provide to an end-user. See the ITIL breakdown ...