Spare Some Change?

A Penny for Your Thoughts Does your organization have a process to handle changes to services, applications and other types of configuration items?  Is that process able to withstand [...]

Come Talk to Us Early in your ServiceNow Journey

At the recent ServiceNow Knowledge 17 conference there was flier in the complimentary marketing materials that attempted to use some reverse psychology to lend the vendor some street cred [...]

Process Ownership: Who and Where?

I've written in the past about the nicely crafted accountability model that exists within ITIL. (See   One of the most prevalent questions we get what person or area [...]