IT Event Management Stuck at The Crossroads

I’ve been in IT for longer than I’d like to admit and one thing I’ve seen repeatedly is companies taking a disorganized and ad-hoc approach to Event Management [...]

Come Talk to Us Early in your ServiceNow Journey

At the recent ServiceNow Knowledge 17 conference there was flier in the complimentary marketing materials that attempted to use some reverse psychology to lend the vendor some street cred [...]

Testing 1…2…3…

The latest ServiceNow release brought with it some great features to reporting, anomaly metrics, service portal, mobile and more. However, one of the most anticipated and talked about feature [...]

Twitter Meets Service Management

The Business Analyst Story In my opinion, corporate Twitter accounts fall into two categories: Large company’s corporate Twitter account that is run by a team of millennials tweeting marketing [...]

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