Episode 40: ITIL V4

Service Catalyst ITIL Experts Bill Cunningham & Valerie Arraj discuss the new ITIL V4 framework alongside host Jennifer Griffin. Learn what changes to expect with the latest version, why [...]

ITIL 4 – Some First Impressions

by Bill Cunningham A few months ago I tapped some thoughts on the continued relevance of ITIL in the world of #digitaltransformation.  It turns out that a team have [...]

Spare Some Change?

A Penny for Your Thoughts Does your organization have a process to handle changes to services, applications and other types of configuration items?  Is that process able to withstand [...]

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