Come Talk to Us Early in your ServiceNow Journey

At the recent ServiceNow Knowledge 17 conference there was flier in the complimentary marketing materials that attempted to use some reverse psychology to lend the vendor some street cred [...]

The Cursive Writing On The Wall

There is a great debate raging right now in pedagogical circles about the need to continue teaching cursive writing.  The arguments for it run from it’s an important tradition [...]

Service Side Up!

Last week in “Intake Management – A (non)-ITIL Process to ‘Center’ Your ITSM Initiative” Bill Cunningham talked about Intake Management and how implementing such functionality allows for a more [...]

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