Recently Charles Araujo penned an article raising the question of whether we were seeing ITIL’s last gasp. https://www.cio.com/article/3237225/itil/is-this-itils-last-gasp.html I thought it was a very good and thought provoking [...]
Asset management is the fiscal and physical tracking of purchases made by an organization. This includes the requisition, deployment, maintenance and disposal of products. In its most simple form, [...]
Last week in “Intake Management – A (non)-ITIL Process to ‘Center’ Your ITSM Initiative” Bill Cunningham talked about Intake Management and how implementing such functionality allows for a more [...]
The vision for a CMDB/CMS strategy is spot on as a critical underpinning for holistic service management. The execution piece is very tricky. And, in the case of the CMDB, this is a consummate example of the importance of ITIL's guidance on breaking vision down into manageable, achievable interim goals.