Introduction to Asset Management

Asset management is the fiscal and physical tracking of purchases made by an organization.  This includes the requisition, deployment, maintenance and disposal of products.  In its most simple form, [...]

Service Side Up!

Last week in “Intake Management – A (non)-ITIL Process to ‘Center’ Your ITSM Initiative” Bill Cunningham talked about Intake Management and how implementing such functionality allows for a more [...]

Is the CMDB Promise Achievable?

The vision for a CMDB/CMS strategy is spot on as a critical underpinning for holistic service management. The execution piece is very tricky. And, in the case of the CMDB, this is a consummate example of the importance of ITIL's guidance on breaking vision down into manageable, achievable interim goals.