The Service Catalyst Blog

Episode 39: Requirements Tool and Automated Testing Framework (ATF)

By |December 5th, 2018|Categories: Podcasts|

Service Catalyst dives in to our custom Requirements Application and how we’ve seamlessly linked it together with ServiceNow’s Automated Testing capabilities. Learn how your organization can benefit from a comprehensive tool that manages your entire implementation cycle from sprints and stories through automated functional and regression testing.

IT Silos and the Need for Enterprise Architecture

By |November 30th, 2018|Categories: Enterprise Architecture, ITSM, ITSM Automation|

By Valerie Arraj

It’s time to reign in the unplanned proliferation of tools used to manage IT.

Consider the following scenario: You are responsible for the care and feeding of a power plant that services a major region of the country. In this capacity, you must tightly manage each of the following areas or risk a major power outage or power degradation to a densely populated area that is home to a major world financial center.

Your job is to:

  • Assure continuous availability of power
  • Guarantee power capacity during times of peak utilization
  • Provide ongoing […]

ITIL 4 – Some First Impressions

By |November 26th, 2018|Categories: DevOps, Fundamentals, ITIL, ITIL Certification, Uncategorized|Tags: , , , |

by Bill Cunningham

A few months ago I tapped some thoughts on the continued relevance of ITIL in the world of #digitaltransformation.  It turns out that a team have been hard at work on a new version of the world’s leading service management framework, titled ‘ITIL 4’. There is an pretty obvious attempt to assure the continued relevance of the framework in light of the increasing adoption of such approaches as #DevOps, #Lean and #Agile.

I was fortunate to have the opportunity to attend an advanced, ‘first look’ – ‘ITIL 4 Train […]

Episode 38: Quote Management

By |September 25th, 2018|Categories: Podcasts|

Organizations that need to estimate the cost of services or goods to their clients need a good Quote Management capability. Although ServiceNow allows for chargeback, there is no built in quoting mechanism. But don’t fret! Service Catalyst has built a solution to meet your needs. Learn more about it in this podcast episode!

Automated Testing Framework – A Layered Approach

By |August 27th, 2018|Categories: Automated Testing Framework, ITSM Automation|

Two releases in, Automated Testing within ServiceNow is still largely in an immature state. Consider however, the tall task that is replacing the time-tested approach of actual user testing and you quickly realize the gravity of the situation. Even outside of the ServiceNow platform, no technology has been made readily available to replace the effectiveness of the human element in testing, and it appears that trend will continue for some time. The question then becomes: how does one effectively make use of the Automated Testing Framework right now?

To imagine how ATF operates, […]