A while ago I had posted some thoughts on the impending release of ITIL 4. Well, the ITIL 4 Foundations material has been fully released and I have taught my first class – everybody passed the exam!!! – so here are some more fully formed thoughts around the new release now that I’ve had a chance to engage with it in some depth.
It’s funny – change is hard, and this whole ITIL 4 introduction and learning about it has been a personal reminder of that. I attended a seminar a few […]
Service Catalyst ITIL Experts Bill Cunningham & Valerie Arraj discuss the new ITIL V4 framework alongside host Jennifer Griffin. Learn what changes to expect with the latest version, why those changes are notable, and how your organization can begin to adopt the most up-to-date best practice of ITIL.
I recently had a project whose major requirement was the ability to unload data from an instance to a file that could be reloaded into another instance. Seemed simple enough at the time, there are built in script includes that allow this. The job is done. Well, not so fast. The specifics of the requirements made it such that the ExportWithRelatedLists script include didn’t quite work, and required some extension and hammering, which is what I did.
Not too long after that project closed, I was perusing the ServiceNow docs, searching for something […]
One very useful feature in ServiceNow is the “Force to Update Set” UI Action (found here). The only downside to this is that it only adds one record at a time. There have been several times where I’ve had to add multiple records to an update set. To that end here is the full code to implement a UI action that allows adding a list of records to an update set:
Force List to Update Set UI Action Name: Force List to Update Set Table:Global Action name: Client: True List context menu: True OnClick: forceToUpdateSet(); Script:
“a feature which, while possibly not bad in itself, spawns defects in the design or code near it”
(full post here: http://esr.ibiblio.org/?p=8042. It’s worth reading the whole thing). The article discusses defect attractors in the context of low level APIs and language design, but development in ServiceNow has defect attractors too.