Blog 2018-06-14T17:46:59+00:00

The Service Catalyst Blog

What’s ServiceNow’s Vulnerability Management app, and how do I use it?

By | June 29th, 2018|Categories: Security, ServiceNow, Uncategorized|

by Charlie Sackman, Service Catalyst

ServiceNow’s recently released Vulnerability Management application can be a massively powerful tool for organizations to evaluate and remediate vulnerabilities on the configuration items(CIs) within their network, but it  it can be hard for some organizations to get their head(s) around the big picture. It works in conjunction with – and is dependent upon – Qualys, a highly effective vulnerability detection tool. In fact, step one of setting up Vulnerability Management in ServiceNow is setting up Qualys in your environment. However, for the purposes of this blog post, I […]

Solving Your Application Access Nightmare

By | May 21st, 2018|Categories: Compliance, Configuration Management, Service Catalog, ServiceNow|

Solving Your Application Access Nightmare

Too often I have run into organizations who do not have a clear picture of who has access to what.  I hear things like “who has admin access in ServiceNow?!”  “Who can delete an expense in Concur?” “Uh oh, we are getting audited and we have 300 people with write access to HIPAA data!”   “We are paying for 1,000 licenses to Salesforce, but I think we only have 300 employees” and on and on and on….   Wouldn’t it be helpful to have a single source of truth for the applications […]

Service Catalyst’s Escape the Room Game – How We Built It

By | May 2nd, 2018|Categories: Cloud Computing, ITSM Automation, Service Management Data Reporting & Analytics, ServiceNow|

The challenge for any company on the floor at Knowledge (or any tech show, for that matter) is how to stand out memorably amidst a sea of vendors and specialists, each attempting to share their message as though it were the most essential one at the conference. There’s the traditional “swag” option, where toys, pens, USB adapters, and other branded merchandise are doled out to passers-by willing to put up with a 30-second pitch, in order to build up a kitschy collection for their […]

What’s ServiceNow Have to Do with IoT?

By | April 7th, 2018|Categories: DevOps, ITSM, ITSM Automation, ServiceNow|Tags: |

At last year’s ServiceNow Knowledge conference one of the buzzwords for the week was IoT (Internet of Things) and there was a lot of talk about how ServiceNow was staking a claim in the IoT space.  But what is IoT exactly and what’s ServiceNow have to do with it?

Image result for iot

IoT is a fascinating concept and it’s happening all around us often without our conscious awareness.  The IoT is billions of “things” connected to the internet, collecting and sharing data.  “Things” can be anything – an appliance, a vehicle, a device of some […]

Spare Some Change?

By | March 17th, 2018|Categories: Change Management, ITIL, ServiceNow|Tags: , , |

Image result for pennyA Penny for Your Thoughts

Does your organization have a process to handle changes to services, applications and other types of configuration items?  Is that process able to withstand compliance audits?  Are you able to correlate changes to other ticket types within your organization like incidents and requests?  If the answer to any one of these questions is no, it may be time to reevaluate your change process.


Here’s a Nickelback 

ServiceNow’s current Change Application has 5 features out of box that can set your organization up for success when implementing Change Management.

ITIL’s Last Gasp? It may be more relevant than ever

By | March 12th, 2018|Categories: Asset & Configuration Management, Change Management, Configuration Management, DevOps, Fundamentals, ITIL, ITSM, Management|Tags: , , |

Recently Charles Araujo penned an article raising the question of whether we were seeing ITIL’s last gasp.

I thought it was a very good and thought provoking post and my immediate conclusion, expressed in a tweet, was that what ITIL prescribed was still a prerequisite to positioning an organization to adopt such concepts as DevOps and Digital Transformation.

Troy du Moulin responded to Araujo’s article with a spot on reminder of the ‘Lean components of value’ – Quality, Speed and Cost — and ITIL’s role in ensuring those parts that might be […]