By Valerie Arraj It’s time to reign in the unplanned proliferation of tools used to manage IT. Consider the following scenario: You are responsible for the care and feeding [...]
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So far Valerie Arraj has created 24 blog entries.
by Charlie Sackman, Service Catalyst ServiceNow’s recently released Vulnerability Management application can be a massively powerful tool for organizations to evaluate and remediate vulnerabilities on the configuration items(CIs) [...]
With such a strong vendor dependency supplier management (beyond the initial negotiation and purchase) should be a core compentancy within the IT organization, yet it is more often not the case.
Frankly, I'm tired of talking about the tactical elements of IT that focus on keeping the lights on. While incident, problem, and change and request management are fundamental and [...]
Jay and I recently took a look at DevOps and DevOps automation and delivered out thoughts via a BrightTalk Presentation. This is a rapidly evolving area and it builds [...]
It always starts the same way: a company decides that it is going to completely or selectively source infrastructure, platform, application or all of the above to one or [...]
A lot has been written about the potential and likely change that is introduced to an IT organization with the adoption of ITSM processes or an entire service management [...]
Most companies, depending upon their industry, have to comply with anywhere from one to six or more regulatory requirements imposed by a government or industry entity to protect consumers, [...]
I’ve written several times about the service catalog. It’s one of those things that is as powerful as it is confusing. Developing a service catalog is an evolutionary project. [...]
Rolling out new concepts, processes and procedures in the vast majority of organizations is bound to shake things up. But when the culture is institutionalized the shift is seismic. [...]