Has your end-user community come to expect immediate fulfillment of all there requests and issues? Do you often hear from them, "I want it fixed now, damnit!", but can't [...]
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So far Kevin Kilroy has created 43 blog entries.
Some Banks are finally beefing up their online security for consumers. I recently logged into Chase and they now require you to select a device/email for sending a one-time [...]
ITSM tool vendors claim "ITIL compliance", so should you just adopt their out of the box workflows, forms and fields? Is the age of tool customizations finally over? In [...]
SaaS or Traditional? Due to ITSM tool upgrade cycles by traditional vendors like HP and Remedy, many organizations are at a crossroad in determing a future platform in support [...]
In episode 19, Val and Jay discuss the peaks and pitfalls of installing a Configuration Management Database (CMDB). Often referred to as "The Data Warehouse for Information Technology", they [...]
In episode 18, we delve into Service On-boarding, a perfect solution for IT organizations and service providers that offer Private Cloud or SaaS solutions. Similar to a manufacturing line, [...]