About Kevin Kilroy

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So far Kevin Kilroy has created 43 blog entries.

Episode 23: I Want IT Fixed Now, DamnIT!

Has your end-user community come to expect immediate fulfillment of all there requests and issues?  Do you often hear from them, "I want it fixed now, damnit!", but can't [...]

Episode 22: Agile is as Agile does…

In episode 22, Jay asks, "does Agile mean you don't have to plan"?  He and Val discuss Agile and how it relates to IT projects including ITSM projects.

Episode 21: Process before tool?

ITSM tool vendors claim "ITIL compliance", so should you just adopt their out of the box workflows, forms and fields? Is the age of tool customizations finally over? In [...]

Complacency in the Cloud

I don’t like the fact that I have a trust issue.  I wish I could change -- but I can’t.  Oops sorry folks, I thought I was in my [...]

Episode 20: IT Service Management Tools

SaaS or Traditional? Due to ITSM tool upgrade cycles by traditional vendors like HP and Remedy, many organizations are at a crossroad in determing a future platform in support [...]

Episode 19: The CMDB

In episode 19, Val and Jay discuss the peaks and pitfalls of installing a Configuration Management Database (CMDB). Often referred to as "The Data Warehouse for Information Technology", they [...]

Episode 18: Service On-boarding

In episode 18, we delve into Service On-boarding, a perfect solution for IT organizations and service providers that offer Private Cloud or SaaS solutions. Similar to a manufacturing line, [...]

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