About Kevin Kilroy

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So far Kevin Kilroy has created 41 blog entries.

Episode 21: Process before tool?

ITSM tool vendors claim "ITIL compliance", so should you just adopt their out of the box workflows, forms and fields? Is the age of tool customizations finally over? In [...]

Complacency in the Cloud

I don’t like the fact that I have a trust issue.  I wish I could change -- but I can’t.  Oops sorry folks, I thought I was in my [...]

Episode 20: IT Service Management Tools

SaaS or Traditional? Due to ITSM tool upgrade cycles by traditional vendors like HP and Remedy, many organizations are at a crossroad in determing a future platform in support [...]

Episode 19: The CMDB

In episode 19, Val and Jay discuss the peaks and pitfalls of installing a Configuration Management Database (CMDB). Often referred to as "The Data Warehouse for Information Technology", they [...]

Episode 18: Service On-boarding

In episode 18, we delve into Service On-boarding, a perfect solution for IT organizations and service providers that offer Private Cloud or SaaS solutions. Similar to a manufacturing line, [...]

Change Management In Regulated Environments

Change Management in a Regulated Environment-2015-upd   Implementing a change management program in ANY type of organization -- especially regulated environments such as Biotech/Pharmaceuticals, Healthcare, Retail (PCI/SOX) and Financial? [...]

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