Some Banks are finally beefing up their online security for consumers. I recently logged into Chase and they now require you to select a device/email for sending a one-time [...]
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So far Kevin Kilroy has created 41 blog entries.
ITSM tool vendors claim "ITIL compliance", so should you just adopt their out of the box workflows, forms and fields? Is the age of tool customizations finally over? In [...]
SaaS or Traditional? Due to ITSM tool upgrade cycles by traditional vendors like HP and Remedy, many organizations are at a crossroad in determing a future platform in support [...]
In episode 19, Val and Jay discuss the peaks and pitfalls of installing a Configuration Management Database (CMDB). Often referred to as "The Data Warehouse for Information Technology", they [...]
In episode 18, we delve into Service On-boarding, a perfect solution for IT organizations and service providers that offer Private Cloud or SaaS solutions. Similar to a manufacturing line, [...]
Change Management in a Regulated Environment-2015-upd Implementing a change management program in ANY type of organization -- especially regulated environments such as Biotech/Pharmaceuticals, Healthcare, Retail (PCI/SOX) and Financial? [...]
I was semi-impressed yesterday when I visited a global retail chain, signed up for a new credit card and they handed me back the application form for me to [...]