About Kevin Kilroy

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So far Kevin Kilroy has created 36 blog entries.

The ServiceNow Service Portal Compatibility Checker

Migrating from ServiceNow's old style CMS to Service Portal?  You'll definitely want to listen to this episode!! Jennifer Griffin, Ben Ramseyer and Jay Martin discuss Jennifer's Service Portal compatibility [...]

IT Event Management Stuck at The Crossroads

I’ve been in IT for longer than I’d like to admit and one thing I’ve seen repeatedly is companies taking a disorganized and ad-hoc approach to Event Management [...]

Episode 26: Build It and They Will Come?

It’s hard enough building an Enterprise Architecture (EA) framework and team for your business let alone trying to gather the necessary critical mass within an organization for adoption. [...]

Episode 25: ITSM Projects

If you've ever wondered what other Companies are doing to improve the value of IT to the business, look no further. Episode 25 takes you on a journey [...]

Episode 24: Fluffernutter

In Episode 24, cut through the Cloud "Fluffernutter" with Jay and Val as they explore what companies should do when engaging providers. Whether you have or will be [...]

I Want IT Fixed Now, DamnIT!

A couple of CPP’s clients have recently brought up the topic of Service Level Agreements, and in particular, IT’s response to Incidents and Service Requests and I feel the [...]

Episode 23: I Want IT Fixed Now, DamnIT!

Has your end-user community come to expect immediate fulfillment of all there requests and issues?  Do you often hear from them, "I want it fixed now Damnit!", but [...]

Episode 22: Agile is as Agile does…

In episode 22, Jay asks, "does Agile mean you don't have to plan"?  He and Val discuss Agile and how it relates to IT projects including ITSM projects. [...]

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