Migrating from ServiceNow's old style CMS to Service Portal? You'll definitely want to listen to this episode!! Jennifer Griffin, Ben Ramseyer and Jay Martin discuss Jennifer's Service Portal compatibility [...]
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So far Kevin Kilroy has created 36 blog entries.
I’ve been in IT for longer than I’d like to admit and one thing I’ve seen repeatedly is companies taking a disorganized and ad-hoc approach to Event Management [...]
IT Silos of Automation-The Need for Enterprise Architecture for the Business of IT. It is time to reign in the unplanned proliferation of tools used to manage IT.
It’s hard enough building an Enterprise Architecture (EA) framework and team for your business let alone trying to gather the necessary critical mass within an organization for adoption. [...]
Workarounds provide a way to bypass or overcome a particular issue or Incident, whether it is an end-user or back office issue. A example might be editing or adding [...]
A couple of CPP’s clients have recently brought up the topic of Service Level Agreements, and in particular, IT’s response to Incidents and Service Requests and I feel the [...]
Has your end-user community come to expect immediate fulfillment of all there requests and issues? Do you often hear from them, "I want it fixed now Damnit!", but [...]