by Bill Cunningham I wrote in a previous introductory ITIL 4 blog post that there was no mention of the ITIL Version 3 Lifecycle in the new version, and [...]
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A while ago I had posted some thoughts on the impending release of ITIL 4. Well, the ITIL 4 Foundations material has been fully released and I have [...]
by Bill Cunningham A few months ago I tapped some thoughts on the continued relevance of ITIL in the world of #digitaltransformation. It turns out that a team have [...]
Recently Charles Araujo penned an article raising the question of whether we were seeing ITIL’s last gasp. https://www.cio.com/article/3237225/itil/is-this-itils-last-gasp.html I thought it was a very good and thought provoking [...]
- by Bill Cunningham and Rodney Holiman In a few previous posts we have discussed designing and implementing a Major Incident Management (MI) process and made some comments [...]
In our last post we began discussing Major Incident Management and offered some thoughts around the authority to declare a Major Incident (MI) and guidelines for when such [...]
In a recent post I mentioned we’d offer some thoughts on fancy integration workflow with Incident, Major Incident and Problem Management. But first, let’s begin with some suggestions [...]
I wanted to add some thoughts to our last (rather long) post on defining a Root Cause Analysis (RCA) sub-process as part of a Problem Management discipline. Specifically, [...]
In a previous post we offered some practical solutions for getting started with Problem Management. It was suggested that it was of value to simply organize your Problem candidates [...]
The ITIL Knowledge Management process is positioned in the Service Transition stage of the lifecycle. This makes sense when considering the complete goal and objective of the process: [...]