by Mike Wilson What’s great about ServiceNow is that it can do so much for an organization in so many areas. But the more you rely on ServiceNow, the more [...]
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Service Catalyst dives in to our custom Requirements Application and how we've seamlessly linked it together with ServiceNow's Automated Testing capabilities. Learn how your organization can benefit from a [...]
In episode 16, Jay and Val propose that it is time to rein in the unplanned proliferation of tools used to manage IT, and for technology groups to see [...]
Val and Jay introduce IT Risk Management and its goal for better decision making through an understanding of assets being protected, their likely threats, vulnerabilities and priority to the [...]
Val and Jay discuss the ISO 27000 standards framework for Information Security Management Systems and why you should be considering -- at a minimum -- ISO 27002 and 27001 [...]
Val and Jay embark on an adventure into the Service Catalog to help you get your arms around the IT business and technical services you deliver to your organization. [...]