by Mike Wilson What’s great about ServiceNow is that it can do so much for an organization in so many areas. But the more you rely on ServiceNow, the more [...]
Service Catalyst dives in to our custom Requirements Application and how we've seamlessly linked it together with ServiceNow's Automated Testing capabilities. Learn how your organization can benefit from a [...]
Episode 17 examines practical approaches for dealing with individual and organizational culture as part and parcel with IT projects.
In episode 16, Jay and Val propose that it is time to rein in the unplanned proliferation of tools used to manage IT, and for technology groups to see [...]
Val and Jay introduce IT Risk Management and its goal for better decision making through an understanding of assets being protected, their likely threats, vulnerabilities and priority to the [...]
Val and Jay discuss the ISO 27000 standards framework for Information Security Management Systems and why you should be considering -- at a minimum -- ISO 27002 and 27001 [...]
Val and Jay embark on an adventure into the Service Catalog to help you get your arms around the IT business and technical services you deliver to your organization. [...]
