SaaS or Traditional?

Due to ITSM tool upgrade cycles by traditional vendors like HP and Remedy, many organizations are at a crossroad in determing a future platform in support of their IT Organization or their Cloud Service Provider Offering.  Newer industry players like, Cherwell, Nimsoft/InteQ and others are claiming better ROI and faster implementation.  In episode 20, the CPP team discusses the important criteria your organization should consider, debates the pros and cons of each solution and helps sift through the vendor FUD.